Program design services
Target group:
If you are engaged in the management and design of new services, you are faced with questions such as:
- What is good service? Why do we call this description?
- ما هي المبادئ الرئيسة في تصميم الخدمة؟ ولماذا نحتاجها؟
- What are the key principles in service design? Why do we need it?
- How does that vision turn into a service concept?
- How do concepts turn to new solutions?
- When is the service designed and enforceable?
We have designed this program to be a highly interactive program, which trains you to use the methods and techniques that bring your services to a different level of excellence and creativity, and gives its user a unique experience. We’ll work together on illustrative examples, refine your experience, develop your knowledge, and make use of your creative tools.
Knowledge gained:
- Define service challenge.
- Identify the service design methodology.
- Extrapolating customer insights through unique research techniques.
- Use these visions as inputs in the design phase.
- Experience the strength and effectiveness of visual methods during service design process.
- Practice generating ideas using techniques such as: lotus flower technique, narrative narrative and client trip planning.
- Create and present an integrated service concept.
- Ability to prepare offers for the launch mechanism to be presented to senior management.
- Highlight the role of service design in the development and renewal of service within the organization.
- Create the service prototype and test its effectiveness before actual optimization and implementation.
- Transform the design into an executable reality.
- Explain how service design contributes to the organization’s strategic objectives.
